Frequently Asked Questions
What if I require more than one set of changes to the draft content?
Any further changes required to be undertaken following the set of changes based on your feedback to the first draft, will be undertaken and the time to complete them charged at the rate of $100 +GST per hour.
Do you provide refunds of the final content isn’t considered suitable?
Unfortunately we are unable to. Content writing it ultimately subjective, so please think carefully about whether Roseberry Ink is the right content creator for your business. We recommend new customers try out Roseberry Ink by taking up the Give it a whirl content package, which provides three blogs (300 – 500 words each) for $395 + GST.
Would you sign a non-disclosure agreement?
Absolutely. If that is what you require, we are happy to do so. Please note that we treat our client’s information with the utmost confidentiality and take all reasonable steps with regards to privacy and security, in line with our principles here.
Do you retain your client’s information after the final content package is delivered?
No. Unless you advise otherwise, we dispose of all client’s information – interview transcript and recording, any additional information that’s been provided to us for the purpose of writing the content package – 10 working days after the final content package has been completed. We do retain client’s contact details and may contact you in the future with news and views from the Roseberry Ink team, unless you specifically request us not to.
Will you agree to restraint of trade agreement?
No. We reserve the right to provide Roseberry Ink services to a variety of businesses and will not be bound by restraint of trade agreements.
Would you turn down a potential customer?
Yes. We reserve the right to decline a potential customer, and if we do, it may be for a variety of reasons including (but not exclusively):
Our work programme is at capacity and we don’t think we can provide you with the service you deserve in a timely way.
We don’t consider our values are aligned.
Need further assistance?
Want to find out more about Roseberry Ink? Let’s chat.